Frequently Asked Questions

• How do I know my order has been confirmed?

  Once your order has been successfully placed, you'll receive a confirmation email at the email address provided during checkout.

• Can I change or cancel my order?

  Orders may be cancelled within 1 hour of purchase, provided they have not already entered production or fulfilment. Contact us as soon as possible at thaneapparel1@gmail.com with your order number.

• Where does THANE ship?

  THANE ships to selected domestic and international destinations available at checkout.

• How much is shipping?

  Shipping costs are calculated at checkout based on your location and order. We offer free shipping on eligible orders over $160.

• How long will my order take to arrive?

  Some THANE products are made or prepared after your order is placed, so processing time may apply before shipping. Delivery estimates shown at checkout may vary depending on your location, fulfilment time, carrier delays and customs.

• Will I receive tracking?

  Yes. Where tracking is available, you'll receive tracking details once your order has been dispatched.

• What if I entered the wrong shipping address?

  Contact us immediately at thaneapparel1@gmail.com. We'll do our best to update the address before fulfilment begins, but changes cannot be guaranteed once your order has entered production or shipping.

• How do I choose the right size?

  Please check the size guide on the relevant product page before ordering. THANE products may have different fits, including relaxed and oversized silhouettes.

• What happens if I order the wrong size?

  You can request a return within 14 days of receiving your order, provided the item meets our return conditions. Customers are responsible for return shipping for sizing mistakes.

• What is your return policy?

  Returns can be requested within 14 days of delivery. Items must be unworn, unused, unwashed, in original condition, with tags attached and in original packaging where applicable.

• Do I have to pay for return shipping?

  For change-of-mind, sizing, colour or preference-based returns, the customer is responsible for return shipping. If your item is faulty, damaged or incorrect, contact us so we can assess the issue.

• How do I start a return?

  Email thaneapparel1@gmail.com with your order number and details of the return. Please contact us before sending anything back.

• When will I receive my refund?

  Once your return has been received and inspected, approved refunds will be issued to your original payment method within 10 business days. Your bank may take additional time to process it.

• What if my item arrives damaged, faulty or incorrect?

  Contact us as soon as possible at thaneapparel1@gmail.com with your order number, a description of the issue and clear photos where possible. We'll assess the issue and provide an appropriate resolution.

• Are THANE products made to order?

  Some THANE products may be produced, printed, prepared or fulfilled after your order is placed.

• How should I care for my THANE clothing?

  Care instructions vary by product. Please follow the care instructions shown on the product page and garment label.

• What payment methods do you accept?

  Available payment methods are shown at checkout and may vary depending on your location.

• How does the 10% first-order discount work?

  Join our email list through the signup form on our website to receive a code for 10% off your first order, subject to the terms of the promotion.

• How can I contact THANE?

  For order, shipping, returns or general enquiries, contact thaneapparel1@gmail.com. Please include your order number if your question relates to an existing order.